Careers with SIFCO ASC

Careers

Our success and growth are dependent upon our employees and our commitment to them. We continually develop our existing workforce and recruit ambitious and talented people.

SIFCO ASC’s activity is worldwide, so our recruitment policy embraces career opportunities across the globe. Our firm belief, in all cases, is not only to recruit the best people but also to provide continuous opportunities for skills improvement and career development.

Customer Service Representative – Independence, OH

The Customer Service Representative is the primary liaison between the customer and SIFCO ASC and shares the responsibility of fielding and directing incoming phone calls and email inquiries. The CSR provides price and delivery information for standard products; accepts and enters domestic and international orders; prepares shipping paperwork as required for domestic and international shipments; assists customers with order status updates and other service-related issues.

  • Receive and respond to phone calls, faxes and email inquiries related to customer or general requests.
  • Respond to customer inquiries related to SIFCO ASC products and services.
  • Update system with accurate customer information.
  • Provide quotes with pricing and lead times to customers for SIFCO ASC products using the CRM database.
  • Communicate with team members for lead times, technical inquires and shipping status of customer orders.
  • Process orders through the ERP system for both domestic and international customers.
  • Ensure a high level of customer satisfaction through accuracy of information and minimum response time to inquiries.
  • Maintain ongoing communication with assigned customers through proactive phone calls and emails.
  • Process and follow up with customer returns, refunds or exchanges.
  • Advise customer on general company information.
  • Fill out customer surveys requiring company information.
  • Take payment information and process credit card transactions.
  • Answer questions about warranties and terms of sale.
  • Work with management to ensure proper customer service and satisfaction is being delivered.
  • Attend daily meetings to support production and gather information for customer inquiries.
  • Provide support and assistance to other parts of the organization as required.

Qualifications Requirements: 

  • High school diploma required; college level course work or degree strongly preferred.
  • Minimum of 2 years of customer service experience.
  • Prior customer service experience in an industrial or manufacturing environment.
  • Understanding of shipping terms, methods and restrictions.
  • Understand regulations with transportation and the logistics of hazardous materials.
  • Experience with DOT, IATA, ICAO regulations for shipping hazardous chemicals. Certification such as TMGI Training is a plus.
  • Prior experience with processing paperwork for domestic and international shipments.
  • Proficiency with Microsoft Office applications and ability to create simple forms, reports and spreadsheets.
  • Prior experience in a fast-paced organization that requires multi-tasking and problem-solving skills.
  • Ability to prioritize and execute in a timely manner based on the needs of the customer.
  • Ability to communicate clearly and concisely both orally and in writing.

Other Requirements:

  • Ability to sit for long periods of time.
  • Exposure to a chemical manufacturing environment.
  • Participate in stand-up shop floor activities including meetings, improvement events and inventory.

Email all resumes and cover letters to sbeedles@sifcoasc.com.

Mechanical Design Engineer – Independence, Ohio

Plans, designs, and coordinates integration of special tooling, fixturing and equipment into the process of selective plating and automation for both customers as well as internal applications.

  • Analyze customer requirements and select suitable equipment to meet project requirements
  • Design systems or products such as workstations, robotics, and machines and controls, applying knowledge of engineering principles
  • Design and implement cost-effective equipment modifications to help improve safety and reliability
  • Utilizes 3D modeling software to generate component and assembly drawings
  • Support the qualification, testing, installation, training, and service functions of projects to include project scheduling and budget management
  • Interface with sales, customers and vendors to design and manage the manufacturing of tooling, fixturing and Sifco ASC auxiliary equipment
  • Converts legacy drawings from various sources into Solidworks format
  • Adapts easily to changing priorities and exhibits determination in meeting goals and objectives while working independently or in a team environment
  • Perform support duties as needed to ensure department goals are met
  • Travel to customer and supplier sites as needed

Qualifications Requirements: 

  • Minimum Bachelor’s Degree in Mechanical Engineering, Engineering Technology or similar technical degree with 3+ years of work experience
  • Demonstrated advanced experience in 2D & 3D CAD software (e.g. AutoCAD, SolidWorks or similar)
  • Experience designing weldments, sheet metal and machined parts
  • Applies strong working knowledge of GD&T and attention to detail to ensure design accuracy
  • Strong mechanical aptitude demonstrated by past work experience and /or hobbies
  • Strong analytical, math and problem-solving skills
  • Must be a US Citizen (under ITAR rules) to be eligible

Other Requirements:

  • Familiar with project management software
  • Basic knowledge of PLC programming or electrical ladder/logic circuits preferred
  • Electrochemistry and plating processes knowledge a plus
  • Able to lift, bend, walk, and sit
  • Exposure to noise and chemicals consistent with a chemical manufacturing environment
  • Ability to travel when necessary

Email all resumes and cover letters to sbeedles@sifcoasc.com.

Plating Technicians – Independence, Ohio

Performs electrochemical brush plating of customer-owned and sample parts for production, OEM, repair or refurbishment.  Work is carried out in-house or at a customer’s designated location.

  • Performs plating work utilizing appropriate equipment and solutions as defined by the SIFCO Process.
  • Adheres to all specifications as detailed on customer purchase orders.
  • Assists Contract Service Manager in preparing accurate costs for the Quoting process.
  • Works with Inside Sales to help resolve customer technical questions.
  • Designs and makes tooling and fixtures to facilitate efficient and effective plating.
  • Maintains equipment in working order, identifies items needing maintenance and repair.
  • Maintains work area to assure safe and clean work environment.
  • Follows all company policies, department procedures and job-specific work instructions.
  • Establishes and maintains positive and professional customer relations when interacting with customer representatives.
  • Travels as required to meet customer delivery expectations.

Qualifications Requirements: 

  • High school diploma or GED.
  • Mechanical aptitude: ability to work with hands and shop equipment to fabricate tooling.  Troubleshoot and repair equipment as needed.
  • Ability to read, analyze, and interpret a variety of instructions furnished in written or oral form including: work documents and quality specifications and standards.
  • Demonstrated knowledge of MS Office.
  • Demonstrated knowledge of basic mathematics.
  • Ability to utilize basic to intermediate measurement tools to verify dimensions of incoming product.

Other Requirements:

  • Indirectly exposed to toxic or caustic chemicals.
  • The employee is occasionally exposed to fumes or airborne particles.
  • The noise level in the work environment is usually moderate.
  • Must regularly lift and /or move up to 50 pounds.
  • Requirements to include standing, walking, reaching and lifting.
  • Individuals working in auto body repair environment.

Email all resumes and cover letters to sbeedles@sifcoasc.com.

Solutions Manufacturing Technician – Independence, Ohio

Position Summary: Manufactures SIFCO Process solutions.

Job Responsibilities:

  • Measure raw materials by volume and/or weight using devices such as scales, graduated cylinders, and volumetric flasks.
  • Load raw materials and DI water into mixing vessels.
  • Affix and adjust mixers and heating elements to mixing vessels to assure proper manufacturing parameters are met.
  • Operate fill stations to bottle per work order requirements.
  • Label and package bottles and other containers into appropriate cartons.
  • Document production process following established procedures and work instructions to assure consistent finish solutions.
  • Operate forklift and pallet jack in moving, loading, and unloading supplies, and equipment within facility.
  • Routine maintenance of equipment.

Qualifications Requirements:

  • High school diploma or general education degree (GED); or three to six months related experience and/or training; or equivalent combination of education and experience.
  • Ability to pass a Respirator Fit Test and Pulmonary Function Test in order to utilize a Respirator while working;
    Basic Mathematical concepts;
  • Basic computer skills

Other Requirements:

  • Regularly exposed to fumes or airborne particles and toxic or caustic chemicals, frequently exposed to wet or humid conditions (non-weather).
  • The noise level in the work environment is usually moderate.
  • Must regularly lift and /or move up to 50 pounds, occasionally lift and/or move up to 100 pounds.
  • Frequently required to stand; walk and sit;
  • Ability to function in Shop and Office environment.

Email all resumes and cover letters to sbeedles@sifcoasc.com.

Distributorships

Would you like to be a SIFCO ASC Partner? We are seeking Distributors and Job Shop Partners for select regions outside of the US. Please send your interest in becoming a partner to Todd Romanski at tromanski@sifcoasc.com

Manufacturer’s Reps

SIFCO ASC is seeking Manufacturing Sales Representatives for select regions outside of the US. Please send your interest in becoming a Manufacturer’s Representative to Todd Romanski at tromanski@sifcoasc.com